Frequently Asked Questions
orderıng & delıvery
You do not have to be a member to order. You can make your shopping by selecting the “continue without membership” option on the payment page. However, we recommend that you sign up to be able to check the status of your order.
Yes, we are shipping worldwide.
Shipping costs are calculated automatically at the checkout page depending on the destination country, size/weight of the package, and the selected shipping method.
When you place your order it can take between 1-3 business days (not including weekends and national holidays) for us to prepare a package for delivery. Once your order has been shipped from us, you will be sent an e-mail notification with your tracking information.
Yes, you can return or exchange your item. If you need to return/exchange an item to us for any reason please contact us from hello@studioayanas.com and you can follow the steps that will be given via e-mail.
If the item you purchased arrived damaged or not as described we would be responsible for the return shipping costs.
On a preference-based return, the buyer would be responsible for purchasing the return shipping the item.
Once the item has been received by us we aim to process the refund for the returned item within 14 working days from receipt.
product care
1) Clean your product thoroughly using a cloth soaked in warm soapy water. Do not bleach, dry clean, tumble dry, iron or machine wash.
2)Let your item dry before any application is made and refrain from using a heat source to dry more quickly.
3) Apply a small amount of natural colourless wax of your choice to a dry, soft cloth and rub sparingly over the textile in a circular motion until fully absorbed. Do not use too much wax as it may not fully absorb
4) Leave your item to dry naturally for 24 hours after application
5) Buff the wax off with a dry cloth or soft brush